Patient Services Specialist - University

OrthoCarolina; Charlotte (NC); Hybrid; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Full benefits

Paid company holidays

Wellness programs

Tuition reimbursement

Job summary

OrthoCarolina University location seeks a Patient Services Specialist to greet patients, collect and verify information, and enter data into EPIC for timely claims processing. The role includes answering calls, scheduling visits, and performing cashier duties as directed.

Ideal candidates have a high school diploma or equivalent, plus experience in a medical clinic and solid knowledge of insurance processes, HIPAA, and medical terminology.

Qualifications

• High school diploma or equivalent; experience in a medical clinic preferred.
• Prefer at least one year of medical office experience.
• Excellent customer service and communication skills.
• Working knowledge of insurance processes.

Responsibilities

• Greet patients and verify information for claims processing.
• Answer calls, schedule appointments, and perform cashier duties.
• Enter patient data into EPIC accurately.
• Handle release of information and FMLA/disability forms as requested.

Skills

Healthcare

HIPAA compliance

Medical terminology

Patient care

Patient charting

Customer service

Electronic medical records

Insurance understanding

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Job description

## Patient Services Specialist - UniversityApply: On-Site: Charlotte, NC: Full time: Posted Yesterday: R7728Under general supervision and according to prescribed procedures, greets patients, prepares forms, collects, verifies and enters patient information into Centricity necessary for the timely and accurate processing of patient claims. Prepares paper work necessary for the patient visit. Answers incoming phone calls and directs calls, makes appointments, performs cashier duties as directed by the Practice Manager to include posting of charges, collection of co-payments/co-insurance and balances due. Follows process for release of medical information and FMLA/disability forms completion as requested.At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us**We are currently searching for a Patient Services Specialist to work with our OrthoCarolina team at our University location.**The **Patient Services Specialist** greets patients, prepares forms, collects, verifies and enters patient information into EPIC necessary for the timely and accurate processing of patient claims.**Essential Functions:*** Prepares paperwork necessary for the patient visit.* Answers incoming phone calls and directs calls, makes appointments, performs Cashier duties as directed including posting of charges,* Collection of co-payments/co-insurance and balances due.* Follows the process for release of medical information and FMLA/disability forms completion as requested.**Skills and Abilities:*** Excellent customer service skills* Working knowledge of insurance* Epic/EMR background a plus* Medical terminology**Qualifications:*** High school graduate and/or associate or bachelor's degree* Prefer minimum of one year experience in medical clinic setting.### ### **Employee Type**Regular## **Qualifications**### **Skills**Health Care, Health Insurance Portability & Accountability Act (HIPAA), Medical Records Management, Medical Terminology, Patient Care, Patient Charting, Patient Education, Patient Information