Patient Services & Front Desk Specialist

OrthoCarolina; Charlotte (NC); Hybrid; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Full benefits

Paid company holidays

Wellness programs

Tuition reimbursement

Job summary

OrthoCarolina University location seeks a Patient Services Specialist to greet patients, collect and verify information, and enter data into EPIC for timely claims processing. The role includes answering calls, scheduling visits, and performing cashier duties as directed.

Ideal candidates have a high school diploma or equivalent, plus experience in a medical clinic and solid knowledge of insurance processes, HIPAA, and medical terminology.

Qualifications

• High school diploma or equivalent; experience in a medical clinic preferred.
• Prefer at least one year of medical office experience.
• Excellent customer service and communication skills.
• Working knowledge of insurance processes.

Responsibilities

• Greet patients and verify information for claims processing.
• Answer calls, schedule appointments, and perform cashier duties.
• Enter patient data into EPIC accurately.
• Handle release of information and FMLA/disability forms as requested.

Skills

Healthcare

HIPAA compliance

Medical terminology

Patient care

Patient charting

Customer service

Electronic medical records

Insurance understanding

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Job description

OrthoCarolina University location seeks a Patient Services Specialist to greet patients, collect and verify information, and enter data into EPIC for timely claims processing. The role includes answering calls, scheduling visits, and performing cashier duties as directed.

Ideal candidates have a high school diploma or equivalent, plus experience in a medical clinic and solid knowledge of insurance processes, HIPAA, and medical terminology.