Account Support Coordinator

OrthoCarolina; Santa Fe (NM); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid company holidays

Wellness programs

Tuition reimbursement

Job summary

OrthoCarolina in Charlotte is seeking a Customer Service Specialist to join the Business Office. The role handles courteously answering and routing patient account calls and assists patients with account questions, with a hybrid schedule and rotating office days.

Responsibilities include processing electronic insurance claims, generating and analyzing claim reports, and posting payments to patient accounts, while supporting a high-volume call environment.

Qualifications

• Health care and/or medical billing experience.
• Experience in processing electronic insurance claims, along with generating and analyzing claim reports.
• Experience processing insurance claims for secondary payers; as well as processing credit card transactions and posting them to patient accounts.
• Experience with high volume call environment (100 calls per day).

Responsibilities

• Answering and routing business office patient account calls to the appropriate individuals.
• Assist patients with their account questions.
• Post insurance payments to patient accounts.

Skills

Claims analytics

Claims processing

Credit card processing

Customer service

Insurance claims

Job description

At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement.

To learn more about Team OC please visit https://www.orthocarolina.com/about-us

We are currently searching for a Customer Service Specialist to join our team in our OrthoCarolina Business Office in Charlotte. This position is a hybrid schedule with rotating days in the office depending on department needs. The Customer Service Representative is responsible for courteously answering and routing business office patient account phone calls to the appropriate individuals within the company. They assist patients with their account questions and any questions pertaining to the OrthoCarolina business office.

Essential Functions: Processing electronic insurance claims, along with generating and analyzing custom claims reports. Responsible for the processing of insurance claims for secondary payers and processing credit card transactions and posting them to patient accounts.

Skills and Abilities: Health care and/or medical billing experience. Experience in processing electronic insurance claims, along with generating and analyzing claim reports. Experience processing insurance claims for secondary payers; as well as processing credit card transactions and posting them to patient accounts. Experience with high volume call environment (100 calls per day).

Employee Type Regular Qualifications Skills Claims Analytics, Claims Processing, Credit Card Processing, Customer Service, Insurance Claims Processing, Patient Account Management, Technical Support, Time Management Education Certifications Language Work Experience