Patient Services Coordinator

OrthoCarolina; Charlotte (NC); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid holidays

Wellness programs

Tuition reimbursement

Job summary

OrthoCarolina is seeking a Patient Services Coordinator for our Contact Center in Charlotte, NC. This hybrid role starts remote with onsite training at Matthews, NC for three weeks, and involves handling patient and provider calls, scheduling, and coordination to ensure efficient clinic operations.

The PSC supports clinical staff, uses templates for medical questions, and requires strong communication skills, medical terminology knowledge, and experience in fast-paced medical call centers.

Qualifications

• High school graduate, GED, or equivalent experience.
• Associate or bachelor's degree preferred.
• One year of experience in call center/medical setting with inbound calls, scheduling, patient flow, and patient care.
• Prior experience with Centricity, TouchWorks, Cisco Call Manager, Cisco IP phone system, and EMR preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Appointment scheduling and answering incoming calls from healthcare providers and patients.
• Ensures calls are handled promptly and courteously; appointments align with policies.
• Reschedules patients to accommodate clinic schedules and assists referral physicians and other providers with information and resources.
• Supports clinical team to assist patients with medical questions using templates and protocols, which are completed and sent to the clinical team for response.

Skills

Learning proprietary software

Medical terminology

Telephone procedures

Education

High school diploma

Associate or Bachelor's preferred

Tools

Centricity

TouchWorks

Cisco Call Manager

Cisco IP phone system

EMR

Job description

## Patient Services CoordinatorApply: Hybrid: Charlotte, NC: Full time: Posted Yesterday: R7798At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1700 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-usWe are currently searching for a **Patient Services Coordinator** to work with our team at our**Contact Center**location.**This position is a remote position and will work a schedule of Monday- Friday 8:00am-5:00pm.** Training for this role will be onsite and conducted out of our **Matthews, NC** office for the first three weeks of employment.The **Patient Services Coordinator (PSC)** serves as the initial point of contact for patients and healthcare providers within the clinic.**Essential Functions:*** Appointment scheduling and answering incoming calls from healthcare providers and patients.* Ensures that all calls are handled in a timely, courteous manner and that patient appointments are in keeping with all OrthoCarolina and clinic policies.* Reschedules patients as needed to accommodate clinic schedules and assist referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner.* Supports clinical team to more efficiently assist patients with medical questions, using templates and protocols which are completed, and sent to clinical team for response.**Skills and Abilities:*** Ability to learn proprietary software applications.* Knowledge of medical terminology preferred.* Skill in telephone procedure.**Qualifications:*** High school graduate, GED, or equivalent experience* Associate or bachelor's degree preferred.* One years’ experience in call center/medical setting involved with in -bound calls, scheduling, patient flow, and patient care.* Prior, direct experience in fast-paced customer service setting required.* Experience as MAA, MOA, Unit Secretary, EMT, or other healthcare certification, preferred.* Prior experience with Centricity, Touchworks, Cisco Call Manager, Cisco IP phone system, and EMR preferred.