Patient Service Representative

NKC Health; Kansas City, Northern (MO, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Employer matched retirement plan

Competitive wages

Paid time off

Six paid holidays

Educational assistance

Day shift schedules

Job summary

NKC Health is seeking a Patient Service Representative for the Urogynecology clinic. The role focuses on front office duties, customer service, and billing accuracy within a Monday–Friday daytime schedule.

Typical responsibilities include patient registration, eligibility checks, co-pay collection, scheduling follow-ups, and HIPAA-compliant handling of medical records. Prior healthcare front desk experience is preferred.

Qualifications

• High School diploma or GED equivalent.
• Two years of experience in a physician’s office or healthcare setting.
• Customer service skills.
• Basic office skills.
• CPT and diagnosis coding experience is a plus.

Responsibilities

• Completes patient registration and eligibility verification accurately and in a timely manner.
• Accepts and records payments; informs patients of copays and balances.
• Schedules follow-up appointments and coordinates patient flow.
• Transfers and receives patient records in a HIPAA-compliant manner.

Skills

Customer service

Scheduling

Billing/Payments

Education

High School diploma or GED

Job description

Summary

Here at NKC Health our mission is to empower hope and healing in every life we touch. Whether you are serving patients at a primary care clinic, specialty clinic, or in a support capacity, every team member works together to complete this mission.

NKC Health Urogynecology clinic is hiring a Patient Service Representative! If you’re looking for a great opportunity to impact our communities, join our NKC Health team!

Why NKC Health Medical Group?

• Comprehensive Benefits (Medical, Dental, Vision, Life, FSA)
• Employer matched retirement plan
• Competitive wages
• Paid time off for personal/vacation/sick
• Six paid holidays per year
• Educational assistance
• Day shift schedules

What are the typical hours on the job?

The hours of operation for the Urogynecology clinic are Monday-Friday, 8:30am-4:30pm. Your primary schedule will be during those hours, with periodic need to work outside your schedule to serve our patients.

What does a Patient Service Representative do?

As a patient service representative, you will perform front office duties, focusing on customer service and billing accuracy and efficiency.

What does a typical day on the job look like?

• Completes patient registration and eligibility verification accurately and in a timely manner.
• Demonstrates positive customer service attitude in person and on the telephone.
• Informs patients of their co-pay/deductible responsibility, collects co-payments and patient balances and records payments accurately. Checks patients out and assists patients with scheduling follow up appointments. Coordinates receipt and transfer of patient medical records in a HIPAA-compliant manner.
• Schedules appointments efficiently to meet provider and patient expectations. Searches for patients using two patient identifiers to reduce errors and to avoid creating duplicate accounts.
• Demonstrates positive customer service attitude in person and on the telephone.
• Demonstrates professionalism by articulating and demonstrating professional behavior, accepting responsibility and accountability for actions, adhering to policies and procedures, demonstrating leadership supportingNKC Health initiatives.

What are the requirements for the job?

• High School diploma or GED equivalent
• Two years of experience in a physician’s office or healthcare setting
• Customer service skills
• Basic office skills
• CPT and diagnosis coding experience is a plus

Our North Star:

Here at NKC Health, we believe in care empowered. Our actions are the concrete things we do to differentiate ourselves: we lead with heart, we always move forward, and we connect to more.

NKC Health is an Equal Opportunity Employer and values diversity in our organization. We do not discriminate against any applicant for employment or employee on the basis of race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.