Patient Services Specialist - Set Schedule (Roanoke)

CCS Medical, Inc.; Roanoke (VA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Salary

Bonus opportunities

Comprehensive benefits: medical, Rx, 3

401(k) with company match

Paid time off (vacation and holidays)

Growth & Development

Job summary

CCS Medical, Inc. is seeking a Customer Service Representative to support timely pharmacy order processing and patient questions. This on-site role requires assisting patients with order status, documentation needs, and insurance coverage while collaborating with clinicians and internal teams.

The position emphasizes a set schedule, professional growth, and a supportive work environment in Roanoke, VA. Strong communication and attention to detail are essential for success.

Qualifications

• High school diploma or GED required.
• 6+ months in health care insurance verification or order processing preferred.
• Experience in a high-volume call center environment is a plus.
• Ability to navigate multiple systems and databases; proficient with Microsoft products.

Responsibilities

• Process patient orders and update demographics; explain benefit details and obtain consent.
• Maintain patient profiles, enrollments, and basic workflow in line with payer requirements.
• Navigate iPIMS, Parachute Health, email, and other platforms to document and complete orders.

Skills

Attention to detail

Data entry

Multitasking

Communication

Problem solving

Empathy

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CCS Medical, Inc. is seeking a Customer Service Representative to support timely pharmacy order processing and patient questions. This on-site role requires assisting patients with order status, documentation needs, and insurance coverage while collaborating with clinicians and internal teams.

The position emphasizes a set schedule, professional growth, and a supportive work environment in Roanoke, VA. Strong communication and attention to detail are essential for success.