Customer Support Specialist

Rx Here; Virginia (MN); On-site; USD 38,000 - 60,000; Full time

Job summary

Rx Here in Northern Virginia is seeking a full-time Customer Support specialist to provide frontline patient and provider support, focusing on orders, status updates, and a high-quality service experience for a cash-pay pharmacy.

You will handle inquiries by phone, email, and chat, work with CRM and order systems, and coordinate with pharmacy/fulfillment teams while maintaining HIPAA-compliant records. Minimum 1+ year of experience required.

Qualifications

• Minimum 1+ year of customer support experience required (healthcare/pharmacy preferred).
• Comfort with CRM/help-desk and order systems.
• Working awareness of HIPAA requirements.
• Pharmacy or healthcare experience (Preferred).

Responsibilities

• Handle patient and provider inquiries by phone, email, and chat.
• Assist with orders, status, refills, and account questions.
• Coordinate with pharmacy and fulfillment teams to resolve issues.
• Maintain accurate records in the order/CRM systems.
• Uphold patient privacy (HIPAA) standards.

Skills

CRM systems

HIPAA compliance

Customer service

Phone support

Tools

CRM/help-desk and order systems

Job description

Customer Support Northern Virginia Full time Posted 2 months ago

Front-line patient and provider support — orders, status, and a high-quality service experience for a cash-pay pharmacy.

Key Responsibilities

• Handle patient and provider inquiries by phone, email, and chat
• Assist with orders, status, refills, and account questions
• Coordinate with pharmacy and fulfillment teams to resolve issues
• Maintain accurate records in the order/CRM systems
• Uphold patient privacy (HIPAA) standards

Requirements

• Minimum 1+ year of customer support experience required (healthcare/pharmacy preferred)
• Comfort with CRM/help-desk and order systems
• Working awareness of HIPAA requirements

Preferred

• Pharmacy or healthcare experience

Qualification:

• Comfort with CRM/help-desk and order systems
• Working awareness of HIPAA requirements
• Pharmacy or healthcare experience (Preferred)

Department:

Customer Support

Experience:

Minimum 1+ year of customer support experience required (healthcare/pharmacy preferred)

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Opening Hours:
Monday – Friday:
9:30 AM – 6:30 PM