Patient Services Specialist: Scheduling & Records

St Anthony Hospital; Lakewood (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Anthony Hospital in Lakewood, CO seeks a Patient Service Representative to provide clerical support in a physician clinic.

You will handle reception, phone duties, medical records, charge entry, referrals, and information retrieval, ensuring compassionate, patient-centered care. You will collaborate with the healthcare team to identify barriers and improve the patient experience while maintaining accurate records and timely billing processes.

Qualifications

• High School Diploma or GED required.
• Previous work experience with basic office and computer skills, filing, telephone answering, reception, and basic knowledge of computer software.
• Knowledge of medical terminology and medical insurance payers preferred.

Responsibilities

• Greet patients/caregivers and provide assistance with the highest quality service.
• Verify accuracy and update all demographic data in the electronic health record, and identify communication and financial barriers; contribute to the patient plan of care with the interdisciplinary team.
• Accurately gather and process information for medical records, referrals, billing, and treatment purposes.
• Schedule and confirm patient appointments and revise as needed.
• Maintain patient charts and records, including importing and communicating scanned documents; obtain and process payments at the time of service.

Education

High School Diploma or GED

Job description

St. Anthony Hospital in Lakewood, CO seeks a Patient Service Representative to provide clerical support in a physician clinic.

You will handle reception, phone duties, medical records, charge entry, referrals, and information retrieval, ensuring compassionate, patient-centered care. You will collaborate with the healthcare team to identify barriers and improve the patient experience while maintaining accurate records and timely billing processes.