Patient Services Specialist — Scheduling & Front Desk

Cleveland Clinic; Wooster (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic’s Wooster Family Health Center seeks a Patient Service Specialist to deliver an exceptional patient experience from arrival to departure, including registration, scheduling, and MyChart enrollment. You will support visitors and families, collaborate with care teams, and help patients navigate appointments.

The role emphasizes patient-first service, multitasking in a fast-paced environment, and ongoing education on MyChart and visit preparations. Benefits package is included.

Qualifications

• High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR Associate’s Degree and 1 year of experience
• OR Bachelor’s Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Skills

Customer service

Scheduling

Education

High School Diploma/GED

Associate’s Degree

Bachelor’s Degree

Tools

PC window applications

Insurance co-pay processing

Job description

Cleveland Clinic’s Wooster Family Health Center seeks a Patient Service Specialist to deliver an exceptional patient experience from arrival to departure, including registration, scheduling, and MyChart enrollment. You will support visitors and families, collaborate with care teams, and help patients navigate appointments.

The role emphasizes patient-first service, multitasking in a fast-paced environment, and ongoing education on MyChart and visit preparations. Benefits package is included.