Patient Services & Scheduling Coordinator

Wooster Community Hospital; Wooster (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Wooster Community Hospital in Wooster, OH seeks a Patient Services Specialist to ensure the smooth operation of the front office and to serve as the touchstone between patients, clinical staff, and physicians.

This role greets patients, schedules appointments, maintains records, processes insurance forms, and uses practice management software to coordinate care while protecting patient privacy and delivering professional service.

Qualifications

• High School Diploma or GED required.
• Associate degree in business administration or similar concentration a plus.

Responsibilities

• Greet patients, answer routine questions, schedule appointments and maintain records.
• Welcome patients and visitors in person or by phone and take detailed messages.
• Use practice management software and patient portal to schedule, update files and interact with providers.
• Assist patients in filling out insurance forms and other patient records.
• Schedule appointments, labs, and medical tests as needed after visits.
• Obtain prior authorizations as required by health insurers.
• Maintain confidentiality of medical, personal, and financial information.
• Maintain front office operations and report changes to management.
• Contribute to the team effort by accomplishing related duties as needed.

Skills

Active listening

Customer service

Multi-tasking

Flexibility

Time management

Organization

Data entry

Professionalism

Problem solving

Interpersonal skills

Teamwork

Education

High school diploma or GED

Associate degree in business administration or similar

Tools

Practice management software

Patient portal

Job description

Wooster Community Hospital in Wooster, OH seeks a Patient Services Specialist to ensure the smooth operation of the front office and to serve as the touchstone between patients, clinical staff, and physicians.

This role greets patients, schedules appointments, maintains records, processes insurance forms, and uses practice management software to coordinate care while protecting patient privacy and delivering professional service.