Patient Services Specialist - Scheduling & Front Desk

City of Hope; Rockville (MD); On-site; USD 25,000 - 44,000; Full time

Job summary

City of Hope seeks a Patient Service Representative to support Central Maryland Eye Associates in Rockville, MD at Prism Vision Group. This onsite, non-exempt role handles patient access, scheduling, and light revenue cycle tasks with occasional travel to other locations.

You will register patients, verify insurance, provide financial counseling, and help guide care while upholding HIPAA and customer service standards in a fast-paced office.

Qualifications

• High School Diploma or GED required.
• 2+ years in a patient-facing healthcare or customer service role preferred.

Responsibilities

• Register patients for appointments and complete full registration with attention to detail.
• Pre-register patients and verify demographic and insurance information.
• Verify insurance, benefits, and referrals as needed.
• Obtain ID and insurance cards and validate patient identity and coverage.
• Adhere to HIPAA standards and protect patient privacy.
• Facilitate smooth patient flow through clinical care process.
• Provide appointment and payment policy information to patients.
• Offer upfront financial counseling and explore payment options.
• Inform patients of financial obligations and collect payments.
• Act as liaison for patients, physicians, and staff to resolve issues.
• Notify relevant parties about appointment times and referral criteria.
• Train other patient services representatives and deliver excellent customer service.
• Comply with company policies and standards.

Skills

English (verbal/written)

Critical thinking

Customer service

Interpersonal skills

Teamwork

HIPAA compliance

Computer literacy

MS Office

Education

High School Diploma / GED

Job description

City of Hope seeks a Patient Service Representative to support Central Maryland Eye Associates in Rockville, MD at Prism Vision Group. This onsite, non-exempt role handles patient access, scheduling, and light revenue cycle tasks with occasional travel to other locations.

You will register patients, verify insurance, provide financial counseling, and help guide care while upholding HIPAA and customer service standards in a fast-paced office.