Patient Concierge & Scheduling Specialist

PRISM Vision Group; Bowie (MD); On-site; USD 25,000 - 44,000; Full time

Job summary

Prism Vision Group is seeking a Patient Service Representative to join our onsite team at The Glaucoma Center in Bowie, MD. This non-exempt role involves patient access, scheduling, revenue-cycle tasks, and coordination with clinicians and staff.

Occasional travel to other locations may be required. Qualifications include a high school diploma or GED and 2+ years in a patient-facing healthcare or customer service role.

Qualifications

• High School graduate or GED required.
• 2+ years experience in a patient-facing healthcare or customer service role preferred.
• Excellent communication and computer skills with ability to handle multiple systems.

Responsibilities

• Schedule and register patients for appointments with attention to policies.
• Verify demographics and insurance information; ensure accuracy and up-to-date records.
• Provide HIPAA-compliant information and support to patients during visits.
• Assist with financial counseling and explain payment policies.
• Act as liaison between patients, physicians, and staff to facilitate care.
• Train other patient services representatives and uphold company standards.

Education

GED

Tools

EHR systems

Job description

Prism Vision Group is seeking a Patient Service Representative to join our onsite team at The Glaucoma Center in Bowie, MD. This non-exempt role involves patient access, scheduling, revenue-cycle tasks, and coordination with clinicians and staff.

Occasional travel to other locations may be required. Qualifications include a high school diploma or GED and 2+ years in a patient-facing healthcare or customer service role.