Patient Access & Care Coordinator

Us Oncology Inc; Bowie (MD); On-site; USD 25,000 - 44,000; Full time

Job summary

Prism Vision Group\'s The Glaucoma Center in Bowie, MD seeks a Patient Service Representative to handle inbound/outbound patient interactions, scheduling, and revenue-cycle tasks. This onsite, non-exempt role supports patient flow, verifies insurance, and provides financial counseling at check-in while ensuring HIPAA compliance and quality patient care.

Responsibilities include accurate patient registration, benefits verification, data entry across systems, and acting as liaison for patients and

Qualifications

• Education: High School Diploma or GED.
• Experience: 2+ years in a patient-facing healthcare or customer service role preferred.

Responsibilities

• Schedule and complete full patient registrations for appointments with adherence to policies.
• Initiate pre-registration and verify demographic/insurance information.
• Verify insurance details, benefits, and referrals.
• Validate patient identity and coverage prior to services.
• Maintain HIPAA privacy standards.
• Smooth patient flow through clinical care processes.
• Provide information on appointments and payment policies.
• Offer upfront financial counseling and discuss funding options.
• Explain financial obligations and collect payments per guidelines.
• Act as liaison for patients, physicians, and staff to resolve issues.
• Notify relevant parties about appointments and referrals.
• Train other PSR staff and maintain high customer service quality.
• Follow company policies and standards.

Skills

Verbal & written English

Bilingual (Spanish optional)

Customer service

Analytical thinking

Cash handling

Interpersonal skills

Team player

HIPAA compliance

Computer literacy

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Prism Vision Group\'s The Glaucoma Center in Bowie, MD seeks a Patient Service Representative to handle inbound/outbound patient interactions, scheduling, and revenue-cycle tasks. This onsite, non-exempt role supports patient flow, verifies insurance, and provides financial counseling at check-in while ensuring HIPAA compliance and quality patient care.

Responsibilities include accurate patient registration, benefits verification, data entry across systems, and acting as liaison for patients and