Patient Services Specialist: Scheduling & Billing

City of Hope; Bowie (MD); On-site; USD 25,000 - 44,000; Full time

Job summary

The Glaucoma Center in Bowie, MD (Prism Vision Group) is hiring a Patient Service Representative for an on-site, non-exempt role. You will handle inbound/outbound patient interactions, scheduling, registration, and revenue cycle tasks with a focus on accuracy, privacy, and patient satisfaction.

Qualifications include a GED or higher, 2+ years in patient-facing service, strong English communication, and proficiency with Microsoft Office. Some travel to other locations may be required.

Qualifications

• Excellent verbal and written communications in English.
• Strong customer service, problem solving and troubleshooting abilities.
• Cash handling skills and basic math competence.
• Able to work with multiple systems and maintain HIPAA compliance.

Responsibilities

• Schedule and register patients for appointments with accuracy and attention to detail.
• Perform pre-registration tasks and verify demographics and insurance information.
• Verify insurance, benefits, and referrals; collect payments and explain charges to patients.
• Provide financial counseling and discuss payment plans; ensure HIPAA privacy and safety.
• Communicate with patients, physicians, and staff to facilitate smooth care flow.
• Train other PSR staff and uphold company policies and standards.

Skills

Verbal & written English

Customer service skills

Critical thinking

Cash handling

Education

GED or high school diploma

Tools

Microsoft Office

Job description

The Glaucoma Center in Bowie, MD (Prism Vision Group) is hiring a Patient Service Representative for an on-site, non-exempt role. You will handle inbound/outbound patient interactions, scheduling, registration, and revenue cycle tasks with a focus on accuracy, privacy, and patient satisfaction.

Qualifications include a GED or higher, 2+ years in patient-facing service, strong English communication, and proficiency with Microsoft Office. Some travel to other locations may be required.