Patient Services Specialist: Scheduling & Care Coordination

Archon Business Group, LLC; Sacramento (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Archon Business Group, LLC is seeking a Patient Services Representative to provide front-line administrative and patient-facing support. You will greet patients, schedule appointments, and facilitate communication between patients and providers while handling billing and records with strict confidentiality.

The role requires experience with EHR systems, scheduling software, and Microsoft Office, plus strong interpersonal and written communication skills.

Qualifications

• High school diploma or equivalent required.
• Prior experience in a medical or healthcare office setting preferred.
• Knowledge of medical terminology and standard office procedures.
• Proficiency with EHR systems, scheduling software, and Microsoft Office applications.
• Strong interpersonal, verbal, and written communication skills.
• Ability to work independently while maintaining a collaborative team approach.
• Excellent attention to detail and ability to manage multiple priorities effectively.

Responsibilities

• Greet and assist patients and visitors professionally and courteously.
• Answer calls, screen inquiries, take messages, and provide accurate information.
• Schedule, confirm, and adjust patient appointments per clinic protocols.
• Communicate with patients about scheduling, insurance, and procedures.
• Collect co-pays, deductibles, or balances per policy.
• Maintain patient demographics, insurance info, and HIPAA-compliant records.

Skills

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Multitasking

Team collaboration

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling software

Microsoft Office

Job description

Archon Business Group, LLC is seeking a Patient Services Representative to provide front-line administrative and patient-facing support. You will greet patients, schedule appointments, and facilitate communication between patients and providers while handling billing and records with strict confidentiality.

The role requires experience with EHR systems, scheduling software, and Microsoft Office, plus strong interpersonal and written communication skills.