Patient Experience & Scheduling Specialist

Arete' Health PT; Concord (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Arete Health PT is seeking a Patient Experience Coordinator to be the welcoming face of the clinic, ensuring a seamless front office experience and supporting billing and scheduling to drive patient flow. You will engage with patients, verify insurance, collect balances, schedule visits, and ensure accurate data entry in the EHR.

This role emphasizes hospitality, empathy, and KPI-driven performance. Join a patient-centric team focused on excellence in clinical outcomes and strong clinic

Qualifications

• High emotional intelligence and interpersonal skills.
• Financial diligence and comfort discussing money with patients.
• Strong organizational and time management skills.
• Tech-savvy and fluent in EMR systems (Prompt or similar).
• Driven by KPIs and performance incentives.

Responsibilities

• Serve as the primary point of contact for all incoming patients and visitors, ensuring every interaction exceeds expectations.
• Create a warm, inviting, and professional atmosphere in the front office and waiting area.
• Maintain proactive communication with patients regarding scheduling and rescheduling appointments according to the clinician's prescription and Plan of Care, and set expectations that our goal is for them to maximize their therapy prescription.
• Verify insurance and patient responsibility before visits and communicate clearly with patients regarding their financial obligations.
• Collect co-pays, deductibles, and outstanding balances at the time of service.
• Follow up consistently and professionally on patient balances using a combination of phone, text, and email outreach.
• Partner with the Clinic Director and therapists to ensure full schedules, proper visit frequency, and completion of the full plan of care.
• Proactively fill schedule gaps with timely outreach and patient re-engagement.
• Ensure accurate data entry into the EHR and scheduling system, minimizing cancellations and maximizing operational flow.

Skills

Emotional intelligence

Interpersonal skills

Financial diligence

Organizational skills

EMR proficiency

Tools

EMR systems (Prompt or similar)

Job description

Arete Health PT is seeking a Patient Experience Coordinator to be the welcoming face of the clinic, ensuring a seamless front office experience and supporting billing and scheduling to drive patient flow. You will engage with patients, verify insurance, collect balances, schedule visits, and ensure accurate data entry in the EHR.

This role emphasizes hospitality, empathy, and KPI-driven performance. Join a patient-centric team focused on excellence in clinical outcomes and strong clinic