Patient Services Specialist: Scheduling & Care Coordination

CommonSpirit Health; Phoenix (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

CommonSpirit Health's Saint Joseph’s Hospital and Medical Center in Phoenix seeks a Patient Services Professional to be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations.

You will manage phone inquiries, schedule appointments, verify demographics and insurance, handle referrals and authorizations, and perform pre-registrations while protecting patient information.

Qualifications

• High School Diploma or equivalent.
• Experience with computer systems and web-based applications.
• Healthcare environment experience preferred but not required.

Responsibilities

• Schedule and register patient appointments and provide information (addresses/directions, hours, departments).
• Process phone, fax, email, and other communications with accuracy and efficiency.
• Assist new patients with introductions to services, processes, and provider availability.
• Update patients on the status of referrals or authorizations.
• Answer and screen a high volume of calls professionally; schedule/cancel appointments for multiple providers.
• Follow phone scripts and scheduling criteria per department guidelines.

Skills

Customer service

Phone support

Multichannel support

Data entry

Education

High School Diploma

Job description

CommonSpirit Health's Saint Joseph’s Hospital and Medical Center in Phoenix seeks a Patient Services Professional to be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations.

You will manage phone inquiries, schedule appointments, verify demographics and insurance, handle referrals and authorizations, and perform pre-registrations while protecting patient information.