Ambulatory Patient Services Specialist

aah; Elk Grove Township (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid time off

Retirement plan with employer match

Job summary

Advocate Health in Illinois is seeking a Patient Service Representative (PSR) to join a busy ambulatory care team. You will support providers, connect with patients, and help ensure a seamless, compassionate experience for every visit.

Responsibilities include handling patient inquiries, scheduling, billing data entry at point of service, and maintaining accurate medical records. The role requires a high school diploma and 1–2 years in customer service, with the ability to handle difficult

Qualifications

• High school diploma or equivalent is required.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Advocate Health in Illinois is seeking a Patient Service Representative (PSR) to join a busy ambulatory care team. You will support providers, connect with patients, and help ensure a seamless, compassionate experience for every visit.

Responsibilities include handling patient inquiries, scheduling, billing data entry at point of service, and maintaining accurate medical records. The role requires a high school diploma and 1–2 years in customer service, with the ability to handle difficult