Patient Services Specialist: Registration, Scheduling & Care

Reading Hospital; Willistown Township (PA); On-site; USD 22,000 - 30,000; Full time

Job summary

Reading Hospital is seeking a Patient Services Representative to handle patient registration, scheduling and front-desk duties in its Pennsylvania campus. The role emphasizes friendly, accurate service while collecting copays and verifying insurance information.

The ideal candidate will maintain calm demeanor, multitask effectively and keep detailed records. Responsibilities include processing preauthorizations, scanning documents into the EMR, coordinating with care teams and providing

Qualifications

• High School Diploma or GED required; relevant experience considered in lieu of education.
• BLS Certification may be required based on department.
• Strong customer service and communication skills essential.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Register patients and schedule appointments with accuracy and courtesy.
• Verify insurance information, collect copays and process payments.
• Scan documents into EMR and perform clerical tasks for department efficiency.
• Maintain friendly contact with patients, families, community, vendors, coworkers and physicians.

Skills

Customer Service

Excellent Communications Skills

Interpersonal Skills

Medical Terminology

Microsoft Office Applications

Multitasking

Organizational Skills

General Clerical Skills

Multi Line Telephone Operational

Computer Skills

Detail Oriented

Communication and Documentation

Education

High School Diploma

GED

Relevant experience may be considered in lieu of education

Job description

Reading Hospital is seeking a Patient Services Representative to handle patient registration, scheduling and front-desk duties in its Pennsylvania campus. The role emphasizes friendly, accurate service while collecting copays and verifying insurance information.

The ideal candidate will maintain calm demeanor, multitask effectively and keep detailed records. Responsibilities include processing preauthorizations, scanning documents into the EMR, coordinating with care teams and providing