Patient Services & Scheduling Specialist

Tower Health; West Reading (Berks County); On-site; USD 21,000 - 26,000; Full time

Job summary

Tower Health in Reading, PA invites applications for a Patient Services Representative to support patient registration, scheduling and front-desk operations. The role emphasizes accurate data handling, insurance verification and compassionate service.

Responsibilities include processing copays, EMR scanning, and ensuring smooth communication with patients, families and healthcare staff in a busy hospital setting.

Qualifications

• The role requires a customer-focused approach and accurate data entry.
• Education includes a high school diploma or GED; relevant experience may be considered.
• Basic computer skills and familiarity with medical terminology are expected.

Responsibilities

• Register patients and schedule appointments.
• Verify and record insurance information; process preauthorizations.
• Collect copays and account balances; scan documents into EMR.
• Provide friendly, courteous service to patients, families, and staff.

Skills

Customer Service

Communication

Interpersonal Skills

Multitasking

Microsoft Office

Medical Terminology

Clerical Skills

Multiline Telephone

Detail Oriented

EMR Scanning

Education

High School Diploma or GED

Tools

Microsoft Office Applications

Job description

Tower Health in Reading, PA invites applications for a Patient Services Representative to support patient registration, scheduling and front-desk operations. The role emphasizes accurate data handling, insurance verification and compassionate service.

Responsibilities include processing copays, EMR scanning, and ensuring smooth communication with patients, families and healthcare staff in a busy hospital setting.