Patient Services Specialist: Registration & Billing

Tower Health; Reading (Berks County); On-site; USD 32,000 - 42,000; Full time

Job summary

Tower Health in Reading, PA is seeking a Patient Services Representative responsible for patient registration, scheduling, customer service and clerical support in a fast-paced healthcare setting. Duties include collecting insurance information, processing preauthorizations, collecting copays and balances, and scanning documents into the EMR to support department operations.

The role requires friendly, courteous communication with patients, families and staff, and strong computer, multitasking

Qualifications

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
• No experience may be considered for some aspects of the role
• Required BLS Certification depending on department

Responsibilities

• Register patients and schedule appointments
• Provide excellent customer service and clerical support
• Verify insurance information and assist with preauthorizations
• Collect copays and account balances
• Scan documents into the EMR and support departmental operations

Skills

Customer service

Communication

Interpersonal skills

Detail oriented

Multitasking

Organizational skills

Medical terminology

MS Office

Multiline telephone

Clerical skills

Computer skills

Education

High School Diploma or GED

Relevant experience may be considered in lieu of education

No experience required

BLS Certification

Tools

Microsoft Office Applications

Job description

Tower Health in Reading, PA is seeking a Patient Services Representative responsible for patient registration, scheduling, customer service and clerical support in a fast-paced healthcare setting. Duties include collecting insurance information, processing preauthorizations, collecting copays and balances, and scanning documents into the EMR to support department operations.

The role requires friendly, courteous communication with patients, families and staff, and strong computer, multitasking