Patient Services & Scheduling Specialist

Tower Health; Willistown Township (PA); On-site; USD 21,000 - 30,000; Full time

Job summary

Tower Health is seeking a Patient Services Representative to support patient registration, scheduling, and clerical tasks in a Pennsylvania facility. The role includes collecting copays, verifying insurance information, processing preauthorizations, and scanning documents into the EMR system.

The position requires strong communication and interpersonal skills, attention to detail, and ability to multitask in a fast-paced healthcare environment.

Qualifications

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
• No experience required
• BLS Certification - Based on department
• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Medical Terminology
• Microsoft Office Applications
• Multi Line Telephone Operational Skills
• Multitasking
• Organizational Skills

Responsibilities

• The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support.
• Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department.
• Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.
• The Patient Services Representative is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned.

Skills

Customer Service Skills

Detail Oriented

Excellent Communications Skills

Excellent Interpersonal Skills

Multitasking

Organizational Skills

Medical Terminology

Multi Line Telephone Operational

General Clerical Skills

Computer Navigation

Education

High School Diploma / GED

Relevant experience may be considered in lieu of education

Tools

Microsoft Office Applications

EMR Systems

Job description

Tower Health is seeking a Patient Services Representative to support patient registration, scheduling, and clerical tasks in a Pennsylvania facility. The role includes collecting copays, verifying insurance information, processing preauthorizations, and scanning documents into the EMR system.

The position requires strong communication and interpersonal skills, attention to detail, and ability to multitask in a fast-paced healthcare environment.