Patient Services Specialist: Registration, Scheduling & Care

easyservice; Urbana (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Incentives

403(b) retirement plan with employer?

Medical, dental, vision, prescription,

Paid time off

Parental and FMLA leave

Disability insurance

Tuition assistance

Professional development

Job summary

Mercy Health is seeking a Patient Services Representative to be the first point of contact for patients and the community. Responsibilities include registration, demographic verification, insurance card collection, and patient identification, with scheduling and financial discussions as needed.

Occasional coverage of other physician practice locations may be required. Requirements include a High School Diploma or GED, with prior healthcare registration experience preferred.

Qualifications

• High School Diploma or GED required.
• Prior experience in patient registration/healthcare preferred.

Responsibilities

• Serves as the primary point of contact between patients and physician practices.
• Provides strong communication and excellent customer service when greeting patients.
• Answers calls and schedules patients, entering information for scheduling into the system.
• Processes patients at check-in and verifies demographics and insurance information.
• Troubleshoots and resolves issues to maintain patient flow and informs supervisor as needed.
• Obtains and verifies insurance information and authorizations when applicable.
• Calculates patient liabilities and collects payments; reconciles cash drawer at day end.
• Schedules referrals or follow-up appointments and assists with MyChart and online scheduling.

Education

High School Diploma or GED

Job description

Mercy Health is seeking a Patient Services Representative to be the first point of contact for patients and the community. Responsibilities include registration, demographic verification, insurance card collection, and patient identification, with scheduling and financial discussions as needed.

Occasional coverage of other physician practice locations may be required. Requirements include a High School Diploma or GED, with prior healthcare registration experience preferred.