Patient Services Specialist - Registration & Scheduling

Bon Secours Mercy Health; Defiance (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Medical, dental, vision, prescription

Paid time off

Tuition assistance

Professional development

Job summary

Bon Secours Mercy Health in Defiance, Ohio is seeking a Patient Services Representative to greet patients, register them, verify demographics, and explain financial options. The role may involve covering other physician practice locations as needed and ensuring smooth patient flow.

The ideal candidate will have a High School Diploma or GED and prioritize excellent customer service with strong communication skills, while assisting with scheduling and revenue-cycle processes.

Qualifications

• High School Diploma or GED required.
• Prior experience in patient registration/healthcare preferred.
• Excellent customer service and strong communication skills required.

Responsibilities

• Process patient registration and verify demographics.
• Explain financial options to patients.
• Schedule appointments and manage scheduling in the system.
• Enter and update patient information accurately.
• Collect and reconcile patient payments.
• Assist with referrals and pre-certifications as needed.
• Support coverage across additional clinic locations if needed.

Skills

Customer service

Communication

Scheduling

Education

High School Diploma or GED

Job description

Bon Secours Mercy Health in Defiance, Ohio is seeking a Patient Services Representative to greet patients, register them, verify demographics, and explain financial options. The role may involve covering other physician practice locations as needed and ensuring smooth patient flow.

The ideal candidate will have a High School Diploma or GED and prioritize excellent customer service with strong communication skills, while assisting with scheduling and revenue-cycle processes.