Patient Services Specialist - Primary Care

Providence; Anchorage (AK); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Best-in-class benefits

Professional growth opportunities

Financial security support

Job summary

Providence is seeking a Patient Services Specialist in Anchorage, Alaska. This role is the first point of contact for patients or visitors, responsible for providing exceptional customer service and ensuring high levels of patient satisfaction.

Qualifications include 1 year of customer service experience or successful completion of a Providence internship, with a preference for medical office experience. Join us in delivering care for everyone, especially the most vulnerable in our communities.

Qualifications

• 1 year customer service experience or successful completion of Providence internship.
• 1 year of medical office or healthcare experience preferred.
• Basic experience with electronic medical records and/or computerized billing systems.

Responsibilities

• Act as the first point of contact for patients or visitors.
• Provide exceptional customer service to ensure high patient satisfaction.

Skills

Customer service experience

Medical terminology experience

Experience with electronic medical records

Education

High school diploma or equivalent

Job description

The Patient Services Specialist is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service.

Required Qualifications

• 1 year customer service experience, or
• Successful completion of Providence internship.

Preferred Qualifications

• 1 year of medical office or health care experience.
• Basic experience with electronic medical records and/or computerized billing systems.
• Medical terminology experience.
• Rooming position: CNA, non-credentialed MA, EMT experience, or similar experience.

Benefits

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.