Patient Services Specialist

Baylor Scott & White Health; Midlothian (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Immediate eligibility for health and welfare benefits

401(k) savings plan with dollar-for-dollar match

Tuition Reimbursement

PTO accrual beginning Day 1

Job summary

A regional health provider in Texas is seeking a Patient Services Specialist 1 to provide essential administrative support, ensuring high-quality patient-centered care in a clinic setting. Responsibilities include handling patient relations, scheduling appointments, verifying insurance, and managing phone inquiries. Ideal candidates will have a high school diploma and exhibit strong communication and data entry skills. This role offers immediate health benefits, a 401(k) plan with matching contributions, and tuition reimbursement.

Qualifications

• Good listening, interpersonal and communication skills.
• Excellent data entry, numeric, typing and computer navigational skills.
• Comfortable working in a fast-paced and stressful environment.
• Ability to assist with patient registration and insurance verification.

Responsibilities

• Assist with patient duties including patient relations and scheduling.
• Verify patient demographics and insurance information.
• Generate daily payment reports and verify cash drawer.
• Provide accurate information to patients and direct calls.
• Assist with medical records duties as needed.

Skills

Good listening skills

Interpersonal communication

Data entry skills

Typing skills

Computer navigation skills

Ability to assess requests

Empathy

Professional demeanor

Education

H.S. Diploma/GED Equivalent

Job description

Overview

Job Summary: The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.

Job Summary (duplicate text removed for clarity).

Responsibilities

• Assist with patient duties including patient relations, check-in/check-out, scheduling, insurance verification, and answering phones. Arrange follow-up visits and referral appointments.
• Assist with patient registration by collecting and verifying insurance information. Verify patient demographics and enter changes into the computer system. Direct patients to appropriate waiting areas.
• Accept payments for physician/clinic services according to established guidelines.
• Post payments and enter charges into the computer using appropriate codes.
• Generate daily payment reports and verify cash drawer against the report.
• Provide accurate patient, medical, financial or procedural information to patients or approved outside entities. May be required to discuss financial arrangements with patients.
• Receive and direct phone calls. Assist patients and other visitors. Respond to routine inquiries concerning practice services, hours of operation, etc.
• Ensure any patient complaints are handled appropriately.
• Assist with medical records duties as requested.

Key Success Factors

• Good listening, interpersonal and communication (oral and written) skills with professional, pleasant and respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
• Ability to promptly assess requests using electronic and paper resource materials and respond to patient inquiries.
• Ability to calm upset patients in a composed and professional demeanor.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to detail.
• Comfortable working in a fast-paced, constantly changing and stressful environment.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

Qualifications

• Education – H.S. Diploma/GED Equivalent
• Experience – Less than 1 Year of Experience