Patient Services Specialist

Baylor Scott & White Health; Belton (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) savings plan

Tuition reimbursement

PTO accrual starting Day 1

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 1 in Belton, Texas. This role provides essential administrative support in a physician office or clinic, ensuring high-quality, patient-centered care through check-in/check-out processes, scheduling, and handling patient relations.

The ideal candidate should have a High School Diploma/GED and excellent communication and data entry skills. The position offers immediate eligibility for health benefits and a 401(k) savings plan.

Qualifications

• Ability to communicate effectively and empathetically with patients.
• Proficient in handling patient information and insurance verification.
• Strong organizational skills to manage patient flow.

Responsibilities

• Assist with patient check-in and scheduling appointments.
• Handle payment processing and financial arrangements with patients.
• Respond to patient inquiries and ensure their complaints are addressed.

Skills

Good listening skills

Interpersonal communication

Data entry

Attention to detail

Education

High School Diploma/GED Equivalent

Job description

Job Summary

The Patient Services Specialist 1 provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high‑quality, patient‑centered care, handling patient relations, check‑in and check‑out, scheduling, insurance verification, and answering phones.

Essential Functions Of The Role

• Assists with patient duties including relations, check‑in, check‑out, scheduling, insurance verification, and answering phones; arranges follow‑up visits and referral appointments.
• Assists with patient registration by collecting and verifying insurance information; verifies patient demographics and enters changes into the computer system; directs patients to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines.
• Posts payments and enters charges into the computer using appropriate codes.
• Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial or procedural information to patients or approved external entities.
• MAY be required to discuss financial arrangements with patients.
• Receives and directs phone calls; assists patients and other visitors.
• Responds to routine inquiries concerning practice services, hours of operation, etc.
• Ensures any patient complaints are handled appropriately.
• Assists with medical records duties as requested.

Key Success Factors

• Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences; empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Ability to calm upset patients in a composed and professional manner.
• Excellent data entry, numeric, typing and computer navigation skills, with attention to detail.
• Comfortable working in a fast‑paced, constantly changing and stressful environment.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar‑for‑dollar match up to 5%
• Tuition reimbursement
• PTO accrual beginning Day 1

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• Education: High School Diploma/GED Equivalent
• Experience: Less than 1 Year of Experience