Patient Services Specialist

Baylor Scott & White Health; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Immediate eligibility for health and welfare benefits

401(k) savings plan with match

Tuition Reimbursement

PTO accrual beginning Day 1

Job summary

A healthcare provider in Dallas seeks a Patient Services Specialist 1 to support administrative functions in a fast-paced environment. Responsibilities include assisting patients with check-in, scheduling appointments, verifying insurance, and handling phone inquiries. The ideal candidate will possess strong communication skills and the ability to address patient concerns efficiently. Benefits include immediate health coverage eligibility, a 401(k) plan with a match, tuition reimbursement, and PTO accrual from day one.

Qualifications

• Excellent communication skills, both oral and written.
• Ability to adapt communication style to different audiences.
• At least 1 year of experience in a related field preferred.

Responsibilities

• Provide administrative support in a physician office to assist patients.
• Manage patient check‑in and check‑out, and scheduling.
• Handle insurance verification and answer phone inquiries.

Skills

Good listening skills

Interpersonal communication

Professional telephone etiquette

Data entry and numeric skills

Ability to calm upset patients

Education

H.S. Diploma/GED Equivalent

Job description

Job Summary

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check‑in and check‑out, scheduling, insurance verification and answering phones.

Essential Functions Of The Role

• Assists with patient duties to include patient relations, check‑in or check‑out, scheduling, insurance verification, and answering phones. Arranges follow‑up visits and referral appointments.
• Assists with patient registration duties by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines.
• Posts payments and enters charges into computer utilizing appropriate codes.
• Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
• May be required to discuss financial arrangements with patients.
• Receives and directs phone calls. Assists patients and other visitors.
• Responds to routine inquiries concerning practice services, hours of operation, etc.
• Ensures any patient complaints are handled appropriately.
• Assists with medical records duties as requested.

Key Success Factors

• Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Ability to calm upset patients in a composed and professional demeanor.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Comfortable working in a fast paced, constantly changing and stressful environment.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar‑for‑dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

Qualifications

• Education - H.S. Diploma/GED Equivalent
• Experience - Less than 1 Year of Experience