Patient Services Specialist – Physician Office

Bon Secours Mercy Health; Cincinnati (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

403(b) with employer contributions

Tuition assistance

Job summary

Bon Secours Mercy Health is seeking a Patient Services Representative for the Springdale Family Medicine practice in the Cincinnati area. The role handles patient registration, demographic verification, insurance cards, and patient identification.

You will schedule appointments, assist with scheduling changes, and explain financial options to patients while maintaining accurate medical records. You will also process admissions, verify insurance details, and help coordinate referrals and

Qualifications

• Excellent customer service and communication skills required.
• First point of contact between patients and physician practices.
• Ability to greet patients respectfully and route calls accurately.

Responsibilities

• Process patient registration and verify demographics.
• Obtain insurance cards and patient identification.
• Schedule appointments and enter scheduling information into the system.
• Explain financial options to patients and update medical records.
• Process admission paperwork and verify insurance information.
• Record lobby wait times and manage cash drawer at close of day.
• Assist with referrals, pre-certifications and follow-up scheduling.
• Coordinate with financial counselors for payment arrangements.

Skills

Communication

Customer service

Education

High School Diploma or GED

Job description

Bon Secours Mercy Health is seeking a Patient Services Representative for the Springdale Family Medicine practice in the Cincinnati area. The role handles patient registration, demographic verification, insurance cards, and patient identification.

You will schedule appointments, assist with scheduling changes, and explain financial options to patients while maintaining accurate medical records. You will also process admissions, verify insurance details, and help coordinate referrals and