Patient Services Specialist: Physical Therapy Front Desk

Spine & Sport Physical Therapy; San Diego (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Vision, and Dental plans

Paid time off

Student loan repayment

Professional development resources

Job summary

Spine & Sport Physical Therapy in San Diego, CA is seeking a Patient Services Representative to deliver exceptional front-office support and patient care coordination. You will greet patients, schedule appointments, verify insurance, and manage documentation in a fast-paced clinic environment.

The role emphasizes professionalism, accuracy, and teamwork, with full-time hours and a competitive benefits package.

Qualifications

• High school diploma or equivalent; healthcare admin education is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries in person and by phone.
• Collect and verify patient information, insurance details, and necessary documentation.
• Support a positive clinic culture by addressing patient needs during transitions of therapy.
• Maintain patient records and ensure documentation is complete and accurate.
• Keep front office area neat, tidy and organized.
• Coordinate with clinical staff to ensure seamless patient experience.
• Assist with front office tasks during downtime (phones, scanning, scheduling, payments, filing).
• Liaise between patients, clinical staff, and other departments.
• Ensure reception area is clean and organized; manage inventory and supplies.

Skills

Customer service experience

Interpersonal skills

Attention to detail

Office software

Scheduling systems

Education

High school diploma or equivalent

Healthcare administration education (plus)

Tools

Office software

Scheduling systems

Job description

Spine & Sport Physical Therapy in San Diego, CA is seeking a Patient Services Representative to deliver exceptional front-office support and patient care coordination. You will greet patients, schedule appointments, verify insurance, and manage documentation in a fast-paced clinic environment.

The role emphasizes professionalism, accuracy, and teamwork, with full-time hours and a competitive benefits package.