Medical Front Office - Patient Service Specialist

Select Physical Therapy; San Diego (CA); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

Generous PTO

Medical, vision, and dental plans

Company-matching 401(k) retirement plan

Job summary

A physical therapy clinic in San Diego is seeking a Patient Service Specialist to manage front desk activities and ensure a positive experience for patients. Responsibilities include greeting patients, scheduling appointments, and handling payments. Ideal candidates should have strong customer service skills and experience in front desk operations. This full-time role offers competitive compensation and benefits, including medical plans and a 401(k) retirement plan.

Qualifications

• 1 year of front desk experience is required.
• 1 year of scheduling experience is required.
• 1 year of medical office experience is preferred.
• Health care experience is preferred.

Responsibilities

• Greet and register new patients.
• Schedule patient appointments in person or over the phone.
• Collect co-pays and manage insurance approvals.
• Provide information about upcoming appointments.

Skills

Strong customer service

Organizational skills

Flexibility

Communication skills

Education

High School Diploma or GED

Job description

Medical Front Office - Patient Service Specialist

San Diego, California

Select Physical Therapy Clairemont Mesa is looking for a motivated individual to join our team. We have a strong connection with our local community and a solid reputation with our patients and local referral sources. Our top candidates will have strong customer service, be well organized, flexible, and come to work with a big smile each day.

Job Description

When patients enter our centers we want them to have an exceptional experience—starting at the front desk. As a patient service specialist you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs.

Schedule

• Center Location: 5 Mesa College Drive Suite 101A, San Diego, CA 92111
• Type of Employment: Full Time
• Hours: Weekdays
• Compensation: $21.00 - $22.00/hour based on experience

Why Join Us

• Start Strong: Mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work‑life balance
• Your Health Matters: Comprehensive medical, RX, vision, and dental plan offerings
• Invest in Your Future: Company‑matching 401(k) retirement plans as well as life and disability protection

In This Role, Typical Responsibilities Include

• Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit.
• Schedule patient appointments in person or over the phone.
• Maintain regular communication with parties including attorney offices, insurance companies, translation companies, market operational leaders, and the business development team.
• Collect co‑pays from patients, manage payer approvals and conduct insurance authorizations and verifications.
• Provide patients with pertinent information about their next appointment as they check out.
• Respond to requests for information from patients, providers, and coworkers.

Qualifications

Minimum Qualifications:

• High School Diploma or GED required.
• 1 Year of Front Desk Experience.
• 1 Year of Scheduling Experience.

Preferred Qualifications

• 1 Year of Medical Office Experience.
• Health Care Experience.

Physical Requirements

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift.
• Appropriate manual dexterity to enable typing (including 10‑key) throughout a work day/shift.
• Ability to lift up to 25 lbs safely from ground to waist using proper body mechanics.
• Ability to carry office supplies up to 10 lbs.
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction.
• Ability to speak and hear sufficiently to understand and give directions.