Medical Front Office - Patient Service Specialist

Select Physical Therapy; San Diego (CA); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

Mentorship and orientation programs

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plans

Job summary

A leading physical therapy provider in San Diego is seeking a motivated Patient Service Specialist to manage front office duties. Responsibilities include greeting patients, scheduling appointments, handling insurance verification, and providing information to enhance patient experience. Candidates must have a High School Diploma and at least one year of front desk and scheduling experience. This full-time position offers competitive hourly pay and a range of benefits including health plans and a 401(k), ensuring a rewarding work environment.

Qualifications

• 1 Year of Front Desk Experience required.
• 1 Year of Scheduling Experience required.
• 1 Year of Medical Office Experience preferred.

Responsibilities

• Greet and register new patients upon arrival.
• Schedule patient appointments in person or via phone.
• Collect co-pays and manage insurance verifications.
• Communicate with insurance companies and attorney offices.
• Provide patients with information about their next appointment.

Skills

Customer service

Organization

Flexibility

Communication

Detail-oriented

Education

High School Diploma or GED

Job description

Select Physical Therapy Mission Valley – San Diego, California

Select Physical Therapy Mission Valley is looking for a motivated individual to join our team. We have a strong connection with our local community and solid reputation with our patients and local referral sources. Our top candidates will have strong customer service, be well organized, flexible, and come to work with a big smile each day.

Job Description

When patients enter our centers we want them to have an exceptional experience—starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports.

Schedule

• Center Location: 7425 Mission Valley Road Suite 201 San Diego, CA 92108
• Type of Employment: Full Time
• Hours: Weekdays, M–Th 8‑5, Friday 7‑1 PM
• Compensation: $21.00–$22.00/hour based on experience

Why Join Us: (benefits for full‑time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work‑life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company‑matching 401(k) retirement plans as well as life and disability protection
• We are actively seeking candidates who are adaptable and flexible, patient‑centric, exceptional communicators, detail‑oriented and team players.

In This Role, Typical Responsibilities Include The Following

• Greet new and existing patients as they arrive, register new patients, and provide information about what to expect during their visit
• Schedule patient appointments in person or over the phone
• Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team
• Collect co‑pays from patients, manage payer approvals and conduct insurance authorizations and verifications
• Provide patients with pertinent information about their next appointment as they check out
• Respond to requests for information from patients, providers, and coworkers

Qualifications

Minimum Qualifications:

• High School Diploma or GED required
• 1 Year of Front Desk Experience
• 1 Year of Scheduling Experience

Preferred Qualifications

• 1 Year of Medical Office Experience
• Health Care Experience

Physical Requirements

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift
• Appropriate manual dexterity to enable typing (including 10‑key) throughout a work day/shift
• Ability to lift up to 25 lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10 lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions