Patient Services Specialist – Physical Therapy Clinic

RehabAuthority Physical Therapy; Star (ID); On-site; USD 23,000 - 26,000; Full time

Job summary

RehabAuthority is seeking a Patient Services Representative to join our team at the Star, ID clinic. You will provide exceptional front desk customer service, schedule appointments, verify patient information, and support the clinical staff to ensure a positive patient experience.

The role includes front office duties, coordination with clinicians, and daily tasks to maintain a welcoming reception area with a strong emphasis on accuracy and patient care.

Qualifications

• High school diploma or equivalent; healthcare admin education is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Responsibilities

• Greet patients and handle inquiries with warmth and professionalism.
• Schedule appointments, verify details, and process information.
• Maintain patient records and keep front desk organized.
• Coordinate with clinical staff to ensure smooth patient flow.

Skills

Customer service

Office software

Interpersonal skills

Attention to detail

Healthcare admin

Education

High school diploma or equivalent

Healthcare administration education (preferred)

Tools

Scheduling software

Job description

RehabAuthority is seeking a Patient Services Representative to join our team at the Star, ID clinic. You will provide exceptional front desk customer service, schedule appointments, verify patient information, and support the clinical staff to ensure a positive patient experience.

The role includes front office duties, coordination with clinicians, and daily tasks to maintain a welcoming reception area with a strong emphasis on accuracy and patient care.