Patient Experience Coordinator - Outpatient Clinic

BILH Performance Network; Winchester, Northern (MA, KY); Hybrid; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health is seeking a front-desk/clinic receptionist to serve as the main point of contact for patients in an outpatient unit. The role emphasizes courteous communication, accurate information, and efficient patient flow.

You will register patients, verify demographics, and guide them to the correct service areas, while handling check-out tasks and scheduling follow-ups. The position requires a high school diploma or GED, with an Associates degree preferred, and 0–1 years of

Qualifications

• Requires High School diploma or GED; Associates degree preferred.
• Basic written and oral English with courteous, professional communication.
• Proficiency with basic computer and web-based applications.

Responsibilities

• Greet patients and visitors in person or by phone with courteous, accurate information.
• Gather patient information, verify demographics, and schedule or direct to appropriate services.
• Collect co-pays and verify insurance details while maintaining confidentiality.

Skills

Written Communications

Oral Communications

Team Work

Customer Service

Computer literacy

Education

High School diploma or GED

Associate’s degree

Job description

Beth Israel Lahey Health is seeking a front-desk/clinic receptionist to serve as the main point of contact for patients in an outpatient unit. The role emphasizes courteous communication, accurate information, and efficient patient flow.

You will register patients, verify demographics, and guide them to the correct service areas, while handling check-out tasks and scheduling follow-ups. The position requires a high school diploma or GED, with an Associates degree preferred, and 0–1 years of