Patient Services Specialist - Orthodontic Front Desk (FT)

Valley Smiles Orthodontics; Parkersburg, Northern (WV, KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full-time schedule

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

401(k) retirement plan

Supportive team environment

Opportunities to learn and grow

Job summary

Valley Smiles Orthodontics in Parkersburg, WV is seeking a friendly Patient Service Representative to be the welcoming face and voice of the practice. You will answer phones, schedule appointments, assist patients with inquiries, and help explain treatment and financial options.

We offer a full-time schedule, medical/dental/vision insurance, life and disability benefits, a 401(k) plan, a supportive team, and opportunities to learn and grow in dental care.

Qualifications

• Previous customer service experience required (healthcare experience is a plus but not required).
• Experience in dental, medical, or other healthcare settings preferred.
• Knowledge of insurance plans (HMO/PPO) is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Positive attitude and a passion for helping others.
• Ability to work effectively in a fast-paced, team-oriented environment.

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Skills

Customer service

Phone etiquette

Communication skills

Multitasking

Job description

Valley Smiles Orthodontics in Parkersburg, WV is seeking a friendly Patient Service Representative to be the welcoming face and voice of the practice. You will answer phones, schedule appointments, assist patients with inquiries, and help explain treatment and financial options.

We offer a full-time schedule, medical/dental/vision insurance, life and disability benefits, a 401(k) plan, a supportive team, and opportunities to learn and grow in dental care.