Patient Experience Specialist — Orthodontics

Towncare Dental Partnership; Parkersburg (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

401(k) plan

Team environment

Growth opportunities

Modern technology

Job summary

Valley Smiles Orthodontics in Parkersburg, WV is seeking a friendly Patient Service Representative to greet patients, answer phones, schedule appointments, and explain treatment and financial options.

This full-time role offers training, a supportive team, and a patient-centered culture, with benefits including medical/dental/vision insurance and a 401(k) plan, helping you grow in the dental field.

Qualifications

• Previous customer service experience required (healthcare experience is a plus but not required).
• Experience in dental, medical, or other healthcare settings preferred.
• Knowledge of insurance plans (HMO/PPO) is a plus.
• Comfortable answering and managing phone calls in a professional manner.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Positive attitude and a passion for helping others.
• Ability to work effectively in a fast-paced, team-oriented environment.

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Multitasking

Positive attitude

Job description

Valley Smiles Orthodontics in Parkersburg, WV is seeking a friendly Patient Service Representative to greet patients, answer phones, schedule appointments, and explain treatment and financial options.

This full-time role offers training, a supportive team, and a patient-centered culture, with benefits including medical/dental/vision insurance and a 401(k) plan, helping you grow in the dental field.