Patient Service Representative

Dental Care Alliance; Parkersburg (WV); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Full-time schedule

Medical, dental, and vision insurance

Life insurance

401(k) retirement plan

Supportive team environment

Growth within dental profession

Modern technology and patient-centered

Job summary

Valley Smiles Orthodontics in Parkersburg, WV is seeking a friendly Patient Service Representative to be the welcoming face and voice of the practice. You’ll answer phones, schedule appointments, assist with patient inquiries, and explain treatment and financial options.

This full-time role offers a supportive team, opportunities to learn dental front-office skills, and a chance to grow within a patient-centered orthodontic setting. Prior healthcare experience helpful but not required.

Qualifications

• Previous customer service experience required
• Healthcare experience a plus but not required
• Knowledge of insurance plans is a plus
• Excellent communication and interpersonal skills
• Positive attitude and ability to work in a fast-paced team

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Skills

Customer service

Phone etiquette

Communication

Teamwork

Organization

Job description

Overview

Join the Team at Valley Smiles Orthodontics!

Valley Smiles Orthodontics is seeking a friendly, customer-focused Patient Service Representative to join our team in Parkersburg, WV!

Are you passionate about helping people and creating exceptional customer experiences? Whether your background is in healthcare, retail, hospitality, banking, or another customer-facing field, we'd love to hear from you. We are willing to train the right person who brings a positive attitude, strong communication skills, and a desire to learn.

Position Overview

As a Patient Service Representative, you'll be the welcoming face and voice of our practice. You'll play a key role in creating a positive patient experience by answering phones, scheduling appointments, assisting with patient inquiries, and helping patients understand their treatment and financial options.

This is an excellent opportunity for someone looking to begin or grow a career in the dental field while working in a supportive, team-oriented environment. We are committed to providing exceptional orthodontic care and creating lasting relationships with our patients and community.

What We Offer

• Full-time Schedule: Monday through Thursday, 7:10 AM to 5:00 PM and Friday, 7:20 AM to 12:00 PM
• Medical, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) retirement plan
• Supportive team environment
• Opportunity to learn and grow within the dental profession
• Modern technology and patient-centered practice culture

Start your career with Valley Smiles Orthodontics and grow with a team that values compassion, collaboration, and excellence.

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Qualifications

• Previous customer service experience required (healthcare experience is a plus but not required)
• Experience in dental, medical, or other healthcare settings preferred
• Knowledge of insurance plans (HMO/PPO) is a plus
• Comfortable answering and managing phone calls in a professional manner
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Positive attitude and a passion for helping others
• Ability to work effectively in a fast-paced, team-oriented environment

Legal Disclaimer: Wecomply withall minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.