Patient Experience Coordinator – Dental Office

Dental Care Alliance; West Virginia; On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Benefits

401(k) Plan

Team Environment

Growth Opportunities

Modern Technology

Job summary

Valley Smiles Orthodontics in Parkersburg, WV is seeking a friendly Patient Service Representative to greet patients, answer phones, schedule appointments and assist with billing inquiries. You will serve as the first impression for the practice and help patients understand treatment and financial options.

This full-time role offers training, a supportive team, and opportunities to grow within the dental field while delivering exceptional patient experiences in a modern, patient-centered

Qualifications

• Previous customer service experience required.
• Healthcare experience is a plus but not required.
• Knowledge of insurance plans (HMO/PPO) is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Greet patients upon arrival and dismissal with a friendly demeanor.
• Answer patient questions and concerns per practice policies.
• Handle telephone inquiries and schedule appointments.
• Maintain and update the appointment book and confirm appointments.
• Post charges and payments to patient accounts.
• Follow up on no-shows or cancellations.
• Register patients on sign-in sheet and ensure accurate records.
• Keep waiting area clean and welcoming for patients.

Skills

Customer service

Phone support

Scheduling

Billing awareness

Interpersonal skills

Job description

Valley Smiles Orthodontics in Parkersburg, WV is seeking a friendly Patient Service Representative to greet patients, answer phones, schedule appointments and assist with billing inquiries. You will serve as the first impression for the practice and help patients understand treatment and financial options.

This full-time role offers training, a supportive team, and opportunities to grow within the dental field while delivering exceptional patient experiences in a modern, patient-centered