Dental Front Desk & Patient Services Coordinator

Dental Care Alliance; Parkersburg (WV); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Full-time schedule

Medical, dental, and vision insurance

Life insurance

401(k) retirement plan

Supportive team environment

Growth within dental profession

Modern technology and patient-centered

Job summary

Valley Smiles Orthodontics in Parkersburg, WV is seeking a friendly Patient Service Representative to be the welcoming face and voice of the practice. You’ll answer phones, schedule appointments, assist with patient inquiries, and explain treatment and financial options.

This full-time role offers a supportive team, opportunities to learn dental front-office skills, and a chance to grow within a patient-centered orthodontic setting. Prior healthcare experience helpful but not required.

Qualifications

• Previous customer service experience required
• Healthcare experience a plus but not required
• Knowledge of insurance plans is a plus
• Excellent communication and interpersonal skills
• Positive attitude and ability to work in a fast-paced team

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Skills

Customer service

Phone etiquette

Communication

Teamwork

Organization

Job description

Valley Smiles Orthodontics in Parkersburg, WV is seeking a friendly Patient Service Representative to be the welcoming face and voice of the practice. You’ll answer phones, schedule appointments, assist with patient inquiries, and explain treatment and financial options.

This full-time role offers a supportive team, opportunities to learn dental front-office skills, and a chance to grow within a patient-centered orthodontic setting. Prior healthcare experience helpful but not required.