Patient Services Specialist - Medical Office

Dignity Health; Folsom (CA); On-site; USD 36,000 - 41,000; Full time

Job summary

Dignity Health Medical Foundation is seeking a Medical Office Representative to greet patients and visitors with empathy, manage calls, messages, and appointment scheduling. The role supports daily clinic operations while ensuring accurate demographics and insurance data collection.

The position emphasizes high-quality patient care, effective communication, and comfort with electronic scheduling and health information basics.

Qualifications

• Six (6) months experience in outpatient setting as Medical Office Receptionist preferred; or equivalent high-volume customer service.
• High School diploma or equivalent.
• Excellent interpersonal, organizational, and customer service skills are essential.
• Keyboarding skills and basic computer/office equipment proficiency.

Responsibilities

• Greet patients and visitors and provide excellent customer service.
• Serve as primary phone contact for incoming calls and relay messages promptly.
• Collect and update demographics and insurance information; verify eligibility.
• Schedule appointments using the electronic practice management system and support daily clinic operations.

Skills

Interpersonal skills

Organizational skills

Customer service

Education

High School diploma or equivalent

Job description

Dignity Health Medical Foundation is seeking a Medical Office Representative to greet patients and visitors with empathy, manage calls, messages, and appointment scheduling. The role supports daily clinic operations while ensuring accurate demographics and insurance data collection.

The position emphasizes high-quality patient care, effective communication, and comfort with electronic scheduling and health information basics.