Medical Office Rep II

Dignity Health Medical Group; United States; On-site; USD 36,000 - 46,000; Full time

Job summary

Dignity Health Medical Group is seeking a Medical Office Representative to greet patients and visitors and to be the primary phone contact for the clinic, ensuring messages are communicated efficiently. The role supports demographics and insurance data collection, eligibility verification, appointment scheduling, and routine clerical tasks to maintain smooth clinic operations.

You will contribute to a patient-centered environment and must demonstrate empathy, strong communication, and

Qualifications

• Six months’ outpatient reception or equivalent customer service experience.
• High School diploma or equivalent.
• Excellent interpersonal and organizational skills.
• Ability to operate standard office equipment and keyboard.

Responsibilities

• Greet patients and visitors; be the first point of contact for the clinic and route messages.
• Serve as primary phone contact for incoming calls and effectively communicate messages.
• Collect and update demographics and insurance information, verify health plan eligibility, and schedule appointments using an electronic practice management system; perform other clerical duties as needed to support daily clinic operations.

Skills

Customer service

Communication skills

Organizational skills

Phone etiquette

Empathy

Education

High School diploma

Tools

Electronic practice management system

Job description

Where You'll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.Dignity Health Medical Group - Dominican, a service of Dignity Health Medical Foundation, is committed to serving the continuing health care needs of Santa Cruz County. Supported by the rich community history Dominican Hospital, our doctors provide convenient, personalized care to patients throughout the region along the full continuum of care. We operate 18 clinics in Santa Cruz County and feature more than 100 providers with specialties including pediatrics, oncology and hematology, plastic and reconstructive surgery, gastroenterology, OB/GYN, urology, physical medicine and rehabilitation, and urgent care. Santa Cruz County is 70 miles south of San Francisco and boasts great surf, sandy beaches, redwood-covered mountains and more.

One Community. One Mission. One California

Job Summary and Responsibilities

As our Medical Office Representative, you will be the first to greet and provide excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages. This is an SEIU-UHW represented position.
Every day you will collect and update demographics and insurance information, verify health plan eligibility, take complete and accurate messages, schedule mutually acceptable appointment times utilizing an electronic practice management system, and perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives.
To be successful in this role, you will bring enthusiasm to help others, work efficiently, and provide empathy for our patients.

Job Requirements

Required

• Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or six (6) months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.
• High School diploma or equivalent
• Excellent interpersonal, organizational, and customer service skills are essential.
• Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.

Preferred

• Familiarity with an electronic practice management system is preferred.
• Experience with multi-line phones/ACD phones preferred.
• Medical terminology preferred.