Patient Access & Scheduling Specialist

Dignity Health; Santa Cruz (CA); On-site; USD 39,000 - 45,000; Full time

Job summary

Dignity Health Medical Foundation, Dominican, Santa Cruz, CA, is hiring a Medical Office Representative to welcome patients and handle front-desk duties with empathy and professionalism.

You will be the first point of contact, managing phone inquiries, collecting demographics, verifying insurance eligibility, and scheduling appointments in our electronic practice management system, while supporting daily clinic operations and patient care initiatives. This is an SEIU-UHW represented position.

Qualifications

• Six months' experience in outpatient reception or equivalent customer service.
• High School diploma or equivalent.
• Excellent interpersonal and customer service skills.
• Keyboarding and basic computer skills.

Responsibilities

• Greet patients and visitors and provide superior customer service.
• Be the primary phone contact for incoming calls and relay messages.
• Collect demographics and insurance information; verify eligibility.
• Schedule appointments using the electronic practice management system.
• Perform clerical duties to support daily clinic operations.

Skills

Customer service

Phone etiquette

Interpersonal skills

Keyboarding

Education

High school diploma

Tools

Electronic practice management system

ACD phone system

Job description

Dignity Health Medical Foundation, Dominican, Santa Cruz, CA, is hiring a Medical Office Representative to welcome patients and handle front-desk duties with empathy and professionalism.

You will be the first point of contact, managing phone inquiries, collecting demographics, verifying insurance eligibility, and scheduling appointments in our electronic practice management system, while supporting daily clinic operations and patient care initiatives. This is an SEIU-UHW represented position.