Patient Experience Front Desk Specialist

CommonSpirit Health; Grass Valley (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Dignity Health Medical Foundation; Grass Valley clinic is hiring a Medical Office Representative to greet patients, handle phone calls, collect demographic and insurance data, verify eligibility, and schedule appointments using an electronic practice management system.

You will perform clerical duties to support daily clinic operations with a focus on empathy and excellent customer service.

Qualifications

• Six (6) months of outpatient reception experience preferred or equivalent in high-volume customer service.
• High School diploma or equivalent required.
• Excellent interpersonal, organizational, and customer service skills essential.
• Keyboarding skills and comfort with computer equipment and standard office devices.

Responsibilities

• Greet patients and serve as the primary phone contact for the clinic.
• Collect and update demographics and insurance information; verify health plan eligibility.
• Take complete and accurate messages and route communications as needed.
• Schedule appointments using an electronic practice management system and support daily clinic operations.
• Maintain empathy and follow scripted greetings/closings during interactions.

Skills

Customer service

Interpersonal skills

Organizational skills

Keyboarding

Office equipment

Electronic practice management system

Multi-line phones

Medical terminology

Education

High School diploma or equivalent

Tools

Electronic practice management system

ACD phones

Job description

Dignity Health Medical Foundation; Grass Valley clinic is hiring a Medical Office Representative to greet patients, handle phone calls, collect demographic and insurance data, verify eligibility, and schedule appointments using an electronic practice management system.

You will perform clerical duties to support daily clinic operations with a focus on empathy and excellent customer service.