Patient Services Pro — Medical Office Rep II

Dignity Health Medical Group; États-Unis; Sur place; USD 36 000 - 46 000; Plein temps

Résumé du poste

Dignity Health Medical Group is seeking a Medical Office Representative to greet patients and visitors and to be the primary phone contact for the clinic, ensuring messages are communicated efficiently. The role supports demographics and insurance data collection, eligibility verification, appointment scheduling, and routine clerical tasks to maintain smooth clinic operations.

You will contribute to a patient-centered environment and must demonstrate empathy, strong communication, and

Qualifications

• Six months’ outpatient reception or equivalent customer service experience.
• High School diploma or equivalent.
• Excellent interpersonal and organizational skills.
• Ability to operate standard office equipment and keyboard.

Responsabilités

• Greet patients and visitors; be the first point of contact for the clinic and route messages.
• Serve as primary phone contact for incoming calls and effectively communicate messages.
• Collect and update demographics and insurance information, verify health plan eligibility, and schedule appointments using an electronic practice management system; perform other clerical duties as needed to support daily clinic operations.

Connaissances

Customer service

Communication skills

Organizational skills

Phone etiquette

Empathy

Formation

High School diploma

Outils

Electronic practice management system

Description du poste

Dignity Health Medical Group is seeking a Medical Office Representative to greet patients and visitors and to be the primary phone contact for the clinic, ensuring messages are communicated efficiently. The role supports demographics and insurance data collection, eligibility verification, appointment scheduling, and routine clerical tasks to maintain smooth clinic operations.

You will contribute to a patient-centered environment and must demonstrate empathy, strong communication, and