Patient Services Specialist — Medical Office

BEHAVIORAL HEALTH PRACTICE SERVICES; Annapolis (MD); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

AD&D

Short and long-term disability

Life insurance

401k retirement savings with employer?

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Résumé du poste

LifeStance Health is seeking a Medical Office Receptionist to manage front desk operations at our Annapolis location. You will deliver quality customer service to in-person and remote patients and clinicians, handle scheduling, payments, and portal support, and collaborate with clinicians to ensure smooth patient care.

The role requires strong communication, multitasking, and proficiency with MS Office and EMRs, with a focus on confidentiality and HIPAA compliance.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1+ year of experience in healthcare operations or customer service preferred.
• Must communicate clearly with patients, clinicians, and staff; proficient with MS Office and EMRs.

Responsabilités

• Manage front desk activities and patient flow for the practice location.
• Provide exceptional customer service to in-person and remote patients and clinicians.
• Assist patients with telehealth access, portal issues, and payment/billing questions.
• Coordinate with clinicians and staff to maintain appointment accuracy and documentation.
• Handle in-person and telehealth co-pays and verify insurance eligibility.
• Support office operations, maintain a clean, organized front desk, and ensure a positive culture.

Connaissances

Multitasking

Independent work

Teamwork

Strong communication

Formation

High school diploma or equivalent

Associates or Bachelor's degree preferred

Outils

Microsoft Office

EMRs

Description du poste

LifeStance Health is seeking a Medical Office Receptionist to manage front desk operations at our Annapolis location. You will deliver quality customer service to in-person and remote patients and clinicians, handle scheduling, payments, and portal support, and collaborate with clinicians to ensure smooth patient care.

The role requires strong communication, multitasking, and proficiency with MS Office and EMRs, with a focus on confidentiality and HIPAA compliance.