Patient Services Specialist - Medical Office

PACKARD HEALTH INC; Ann Arbor (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Packard Health Inc. in Ann Arbor seeks an organized front desk receptionist to greet patients, collect copays, and coordinate visits. You will verify insurance, prepare charts, and support scheduling across sites as needed.

The role requires excellent communication, basic computer skills, and a customer-service mindset. A High School diploma and 1–2 years in a medical or service environment are preferred.

Qualifications

• High School Diploma or GED required or equivalent.
• 1–2 years of experience in medical/physician office or customer service preferred.
• English and Spanish language proficiency preferred.

Responsibilities

• Greet all individuals arriving at the office in a professional manner.
• Obtain patient registration, verify insurance eligibility and prepare charts.
• Collect copays and balances; answer phones and schedule appointments.
• Assist with scheduling outside appointments or testing and process referrals.
• Travel to other Packard Health offices as needed.

Skills

Communication

Customer service

Teamwork

Time management

Problem solving

Confidentiality

Organizational skills

Mathematical calculations

Education

High School Diploma or GED

Tools

Windows OS

EMR systems

Microsoft Word/Excel

Job description

Packard Health Inc. in Ann Arbor seeks an organized front desk receptionist to greet patients, collect copays, and coordinate visits. You will verify insurance, prepare charts, and support scheduling across sites as needed.

The role requires excellent communication, basic computer skills, and a customer-service mindset. A High School diploma and 1–2 years in a medical or service environment are preferred.