Patient Services Representative

PACKARD HEALTH INC; Ann Arbor (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Packard Health Inc. in Ann Arbor seeks an organized front desk receptionist to greet patients, collect copays, and coordinate visits. You will verify insurance, prepare charts, and support scheduling across sites as needed.

The role requires excellent communication, basic computer skills, and a customer-service mindset. A High School diploma and 1–2 years in a medical or service environment are preferred.

Qualifications

• High School Diploma or GED required or equivalent.
• 1–2 years of experience in medical/physician office or customer service preferred.
• English and Spanish language proficiency preferred.

Responsibilities

• Greet all individuals arriving at the office in a professional manner.
• Obtain patient registration, verify insurance eligibility and prepare charts.
• Collect copays and balances; answer phones and schedule appointments.
• Assist with scheduling outside appointments or testing and process referrals.
• Travel to other Packard Health offices as needed.

Skills

Communication

Customer service

Teamwork

Time management

Problem solving

Confidentiality

Organizational skills

Mathematical calculations

Education

High School Diploma or GED

Tools

Windows OS

EMR systems

Microsoft Word/Excel

Job description

Job Details

Job DetailsJob Location: Ann Arbor, MI 48108Position Type: Full-Time/Part-TimeEducation Level: High School/GEDTravel Percentage: NoneJob Shift: DayJob Category: Health Care

Essential functions

• Greets all individuals arriving at the office in a professional manner reflecting the mission and philosophy of Packard Health.


• Obtains necessary patient registration information, verifies patient insurance eligibility and prepares charts for visits.


• Collects copays and balances.


• Answers telephone.


• Schedules appointments.


• Assists with scheduling outside appointments or testing.


• Assists with processing insurance referrals.


• Attend meetings and training as assigned.


• May be required to support other Packard Health clinics as needed.


• Performs other duties as assigned.

Competencies

• Excellent written (legible), verbal and face-to-face communication skills, including proper phone etiquette.


• Proficient/knowledgeable in patient care procedures and organizational policies related to position responsibilities.


• Service-oriented; responsive to customer needs and courteous in approach.


• Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, Microsoft Word /Excel, intranet and computer navigation.


• Ability to compute mathematical calculations.


• Ability to work collaboratively in a team-oriented environment.


• Ability to work effectively with various levels of organizational members and diverse populations including Packard Health staff, patients, family members, vendors, outside customers and couriers.


• Ability to cross-train in other areas of the organization in order to achieve smooth flow of all operations.


• Good organizational and time management skills to effectively juggle multiple priorities and time constraints.


• Ability to exercise sound judgment and problem-solving skills.


• Ability to handle patient and organizational information in a confidential manner.


• Ability to travel to other Packard Health Offices and meeting locations.

QualificationsRequired education and experience

• EDUCATION: High School Diploma or GED


• MINIMUM EXPERIENCE: 1-2 years of experience in a medical or physician office or customer service environment preferred.

Preferred education and experience

• Language proficiency in English and Spanish preferred