Patient Services Front Desk Specialist

PACKARD HEALTH INC; Michigan; On-site; USD 25,000 - 27,000; Full time

Job summary

Packard Health Inc. is seeking an entry-level Front Desk/Patient Services professional in Ann Arbor, MI. This role involves greeting patients, collecting copays, verifying insurance, and coordinating visits to ensure smooth patient flow and accurate billing.

The ideal candidate will have 1–2 years in a medical or customer service setting, strong communication skills, and the ability to work collaboratively in a team environment. The position is day shift and requires proficient computer use.

Qualifications

• EDUCATION: High School Diploma or GED.
• MINIMUM EXPERIENCE: 1-2 years in a medical or physician office or customer service environment preferred.
• LANGUAGE: English and Spanish preferred.

Responsibilities

• Greet patients and external customers in person and by phone.
• Obtain patient registration information and verify insurance eligibility.
• Collect copays and balances.
• Answer telephone and schedule appointments.
• Assist with scheduling outside appointments or testing.
• Process insurance referrals and support other clinics as needed.
• Attend meetings and training as assigned.

Skills

Communication skills

Customer service

Teamwork

Computer literacy

Mathematical ability

Confidential handling

Multitasking

Time management

Problem solving

English proficiency

Education

High School Diploma or GED

Tools

Electronic Medical Records

Microsoft Word

Microsoft Excel

Job description

Packard Health Inc. is seeking an entry-level Front Desk/Patient Services professional in Ann Arbor, MI. This role involves greeting patients, collecting copays, verifying insurance, and coordinating visits to ensure smooth patient flow and accurate billing.

The ideal candidate will have 1–2 years in a medical or customer service setting, strong communication skills, and the ability to work collaboratively in a team environment. The position is day shift and requires proficient computer use.