Front Desk Patient Services Specialist (English/Spanish)

PACKARD HEALTH INC; Ann Arbor (MI); On-site; USD 53,010,000 - 55,875,000; Full time

Job summary

Packard Health in Ann Arbor, MI is seeking an Entry-level Customer Service/Office Assistant to be the first contact for patients and external customers. You will greet visitors, collect information, and help ensure smooth patient flow and accurate billing.

Responsibilities include verifying insurance eligibility, collecting copays, answering phones, and scheduling appointments. You may assist with referrals and coordinating visits, while maintaining confidentiality and working as part of a

Qualifications

• High School Diploma or GED required.
• 1–2 years of medical office or customer service experience preferred.
• English and Spanish language skills preferred.

Responsibilities

• Greet patients and assist with services, ensuring smooth office flow.
• Verify insurance eligibility and prepare patient charts.
• Collect copays and balances; answer phones; schedule appointments.
• Support other Packard Health clinics as needed.
• Maintain patient confidentiality and handle information securely.

Skills

Communication skills

Customer service

Teamwork

Confidentiality

Time management

Education

High School Diploma or GED

Tools

Electronic medical records (EMR)

Microsoft Word & Excel

Windows OS

Job description

Packard Health in Ann Arbor, MI is seeking an Entry-level Customer Service/Office Assistant to be the first contact for patients and external customers. You will greet visitors, collect information, and help ensure smooth patient flow and accurate billing.

Responsibilities include verifying insurance eligibility, collecting copays, answering phones, and scheduling appointments. You may assist with referrals and coordinating visits, while maintaining confidentiality and working as part of a