Patient Services & Insurance Support Specialist

Good Shepherd Penn Partners; Allentown (Lehigh County); On-site; USD 36,000 - 54,000; Full time

Job summary

Good Shepherd is seeking an administrative secretary to support clinicians by handling information management tasks. Responsibilities include answering calls, triaging referrals, scheduling patient visits, and verifying insurance coverage for therapy services.

The role requires strong communication, proficiency with EMR systems, and some health insurance experience. Candidates should be able to collect copays and manage authorization processes while ensuring patient confidentiality.

Qualifications

• Education: High School Diploma required.
• Associate's Degree preferred.
• 1-2 years administrative experience with computer skills required.
• Prior health insurance experience preferred.

Responsibilities

• Answer and triage referral calls; differentiate therapy types.
• Schedule patients’ initial and follow-up visits.
• Verify and secure insurance coverage for therapy services.
• Communicate benefits and patient financial responsibility.
• Collect copays and handle weekly/daily payments.
• Maintain and accurately use the EMR system.
• Obtain necessary authorizations from insurers.
• Protect patient confidentiality and sensitive information.

Skills

Interpersonal communication

Scheduling

Phone triage

EMR system

Insurance verification

Billing collections

Documentation

Confidentiality

Team support

Adaptability

Education

High School Diploma

Associate's Degree preferred

Tools

Cerner

Job description

Good Shepherd is seeking an administrative secretary to support clinicians by handling information management tasks. Responsibilities include answering calls, triaging referrals, scheduling patient visits, and verifying insurance coverage for therapy services.

The role requires strong communication, proficiency with EMR systems, and some health insurance experience. Candidates should be able to collect copays and manage authorization processes while ensuring patient confidentiality.